Client Support Specialist (US)
Core
Provide end-to-end operational support to national and commercial employer clients, managing benefits, eligibility, claims, and member services.
Role type
Client Support Specialist
Builds
Operational support for employer clients
Domain
Healthcare / Benefits Administration
Deliverable
client delivery
Required skills
benefits administration, claims processing, eligibility verification, data analysis, financial reconciliation, client onboarding, regulatory compliance, multi-channel communication
Preferred skills
Microsoft Office proficiency, collaborative environment experience
Technologies
digital tools and platforms
Responsibilities
Manage inquiries related to benefits, eligibility, claims, provider status, and member services; Investigate and resolve complex or escalated issues; Partner with internal teams to coordinate issue resolution; Support client onboarding and implementation activities; Manage billing inquiries, financial adjustments, and reconciliation efforts; Analyze data, interpret trends, and deliver reports.
Seniority
Individual Contributor, 6+ years experience