Service Coordinator
Core
Deliver exceptional service and administrative support for group benefits and retirement plans to Indigenous employers and their employees across Canada.
Role type
Service Coordinator (Benefits & Retirement Administration)
Builds
Group insurance and retirement plan administration services for Indigenous communities
Domain
Insurance & Retirement Benefits (Indigenous Sector)
Required skills
Group benefits administration, Retirement plan administration, Claims processing, Enrollment management, Stakeholder coordination, Microsoft Office proficiency
Preferred skills
Experience with Indigenous communities, Non-Insured Health Benefits (NIHB) familiarity, Group retirement plan knowledge
Responsibilities
Serve as primary point of contact for plan members and administrators regarding group benefits and retirement inquiries; Process employee and employer requests including enrolments, terminations, and beneficiary updates; Support claims processes by assisting with forms, documentation, and communications with carriers; Coordinate communications between stakeholders to ensure timely issue resolution; Conduct quality reviews of administrative transactions; Plan and deliver plan administrator training sessions.
Seniority
Mid-level (2-5 years experience)