Campus Support Assistant - 3 Month Term
Core
Front-line support for member inquiries and engagement activities on a college campus.
Role type
Campus Support Assistant (Contract)
Builds
Member service delivery and program awareness
Domain
Insurance and benefits administration
Deliverable
client delivery
Required skills
Customer service, CRM system usage, claims process knowledge, enrollment/registration support, multi-channel communication, issue escalation, event participation
Preferred skills
Benefits/insurance knowledge, group benefits experience, wellness program familiarity
Technologies
Contact centre solutions, CRM systems, ticketing systems, office applications
Responsibilities
Respond to member non-claim inquiries via walk-in, phone, email, and chat; Educate members on insurance, wellness, and provider programs; Support members with access or claim processes; Document interactions in CRM; Escalate complex issues; Participate in training and campus events
Seniority
Entry-level, hands-on IC