Staff Product Manager, Professional Experience
Core
Lead the multi-year product strategy and roadmap for ecobee's Professional Experience, focusing on HVAC professionals, installation workflows, remote diagnostics, and partner platform capabilities.
Role type
Staff Product Manager (Professional Experience / Channel Strategy)
Builds
End-to-end Pro experience spanning installation, device linking, fleet visibility, remote management, and reusable platform capabilities for ecobee and its partners.
Domain
Connected Home / Smart Thermostats / HVAC / B2B Channel Management
Deliverable
product features
Required skills
Multi-year product strategy definition, cross-platform customer experience leadership, professional/B2B/channel/fleet-management domain expertise, commercial fluency and business stewardship, data fluency and analytical rigor, technical credibility with engineering, executive communication and influence
Preferred skills
Experience with HVAC, connected-home, or partner-platform products
Responsibilities
Own and evolve the Professional Experience strategy, lead discovery and delivery across the full Pro journey, build deep understanding of HVAC professionals through field research and engagement, define and drive the domain's data and insight strategy, partner with Engineering and Design to deliver workflows, shape the product and commercial model for Pro tooling, create executive-ready narratives, act as a force multiplier by mentoring PMs
Seniority
Staff, hands-on IC with mentorship responsibilities
