Customer Experience Manager, McKeown Ave
Core
Lead store leadership team to ensure exceptional customer experiences, drive efficient operations, and analyze feedback for improvements at a retail apparel store.
Role type
Customer Experience Manager / Assistant Manager
Builds
Retail customer experience and team performance for Mark's Stores
Domain
Retail (Industrial and casual apparel/footwear)
Deliverable
product features
Required skills
leadership, team development, customer experience management, operational efficiency, problem-solving, communication, adaptability
Preferred skills
loyalty program management, conflict resolution, data analysis
Technologies
null
Responsibilities
hire and build diverse team, schedule and plan workload, manage loyalty programs, run Manager on Duty program, handle customer escalations, analyze customer feedback
Seniority
Manager, hands-on leadership
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