CareerPlan

Senior Analyst, Customer Insights & Analytics

Oakville, ON, CAFull-time$64k–$106k2026-10-30 → 2026-11-11
Hybrid

Core

Transform data into actionable insights to shape customer strategy, improve retention, and drive loyalty program performance.

Role type

Senior IC data analyst (customer insights)

Builds

Performance analytics, strategic reports, and visualizations for customer engagement and loyalty initiatives.

Domain

Retail / Customer Analytics

Deliverable

dashboards & analysis

Required skills

SQL, Python, SAS, statistical modeling, hypothesis testing, clustering, segmentation, data visualization, BI tools, big data technologies (Hadoop), cloud platforms (Azure)

Preferred skills

SAS certification, retail industry experience, AI-driven solutions expertise

Responsibilities

Analyze customer and financial data to uncover trends; deliver performance analytics for strategic initiatives; create reports and visualizations to influence decision-making; apply statistical techniques to enhance insights; partner with data teams to improve infrastructure; support cross-functional teams with analytics expertise.

Seniority

Senior, hands-on IC