Senior Analyst, Customer Insights & Analytics
Core
Transform data into actionable insights to shape customer strategy, improve retention, and drive loyalty program performance.
Role type
Senior IC data analyst (customer insights)
Builds
Performance analytics, strategic reports, and visualizations for customer engagement and loyalty initiatives.
Domain
Retail / Customer Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Python, SAS, statistical modeling, hypothesis testing, clustering, segmentation, data visualization, BI tools, big data technologies (Hadoop), cloud platforms (Azure)
Preferred skills
SAS certification, retail industry experience, AI-driven solutions expertise
Responsibilities
Analyze customer and financial data to uncover trends; deliver performance analytics for strategic initiatives; create reports and visualizations to influence decision-making; apply statistical techniques to enhance insights; partner with data teams to improve infrastructure; support cross-functional teams with analytics expertise.
Seniority
Senior, hands-on IC
