Customer Experience Manager, Place Laurier
Core
Lead store operations and team development to deliver exceptional customer experiences in industrial and casual apparel retail.
Role type
Store Manager / Customer Experience Manager
Builds
L'Équipeur retail stores
Domain
Retail (Industrial and casual apparel, footwear, accessories)
Deliverable
product features
Required skills
Leadership, team development, scheduling, loyalty program management, customer feedback analysis, conflict resolution, sales metrics management, inventory accuracy management, staff turnover management, net promoter score management
Preferred skills
Problem-solving, interpersonal skills, adaptability, decision-making agility, collaborative mindset
Responsibilities
Partner with SGM to hire and build a diverse team; Assist in scheduling and workload planning; Take ownership of loyalty programs; Run the Manager on Duty program; Create a positive culture where associates are recognized; Lead from the floor to build and develop team members; Ensure consistent delivery of outstanding customer experiences; Identify areas for improvement and implement strategies; Analyze customer feedback and implement improvements; Handle customer escalations and resolve issues; Collaborate with other departments for seamless customer experience.
Seniority
Mid-level, hands-on IC