Customer Experience Manager, Place Laurier
Core
Lead store operations and team development to deliver exceptional customer experiences in L'Équipeur retail locations.
Role type
Store Manager / Customer Experience Manager
Builds
Retail store operations and customer service standards
Domain
Retail / Apparel & Footwear
Deliverable
product features
Required skills
Leadership, team development, scheduling, loyalty program management, customer feedback analysis, conflict resolution, sales metrics management, inventory accuracy, adaptability
Preferred skills
Problem-solving, interpersonal skills, results-orientation, technical proficiency, decision-making agility, collaborative mindset
Responsibilities
Partner with SGM to hire and build a strong and diverse team; Assist in scheduling and workload planning for efficient operations; Take ownership of loyalty programs and coach and train team members; Run the Manager on Duty program to enhance the customer experience on the sales floor; Create a positive culture where associates are recognized for exceptional service; Lead from the floor and actively build, manage, and develop team members; Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values; Identify areas for improvement in customer experience and implement appropriate strategies; Analyze customer feedback and implement improvements based on insights gathered; Collaborate with other departments to ensure a seamless customer experience across all touchpoints; Handle customer escalations and resolve issues or complaints promptly and effectively; Connect customers with products and services to meet their needs