Services Representative 1
Core
Monitor transportation operations, coordinate driver coverage, and manage trip issues to ensure timely student and passenger transport.
Role type
Operations support representative
Builds
Daily transportation services for students and passengers
Domain
Transportation / Logistics
Required skills
Outbound calling, dashboard monitoring, trip coordination, escalation management, communication documentation
Preferred skills
Proactive problem solving, customer service
Technologies
Dashboards, telephone, email, chat systems
Responsibilities
Monitor trip status and coordinate coverage for substitutes, late trips, and open trips; Contact drivers and partners to resolve service gaps; Notify parents and schools of delays or status changes; Document all communications and escalate issues as needed.
Seniority
Entry-level, individual contributor
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