Support Operations Associate
Core
Drive day-to-day execution for Support Operations by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states.
Role type
Support Operations Associate (iGaming/Sportsbook)
Builds
Sportsbook, Predictions, and iGaming Promotions platforms
Domain
Online Gaming / Sports Betting / iGaming
Required skills
triaging and resolving second-line customer issues, ensuring site content and promotions accuracy, collaborating with cross-functional teams, running quality assurance and competitor tracking processes, using internal marketing and bonus tools, adapting to shifting priorities
Preferred skills
experience in online gaming or online B2C environment, understanding of Sportsbook/Predictions/iGaming industry, ability to obtain gaming licenses
Technologies
internal marketing and bonus tools
Responsibilities
Support Sportsbook, Predictions, and iGaming Promotions teams in resolving customer issues, ensure betting events and odds are presented correctly, run quality assurance and competitor tracking processes, optimize internal tools for flawless execution
Seniority
Junior, operational support