Employee Support Specialist
Core
End-to-end case management for complex employee requests in Global Mobility, Immigration, and Benefits Leave Support.
Role type
Senior IC employee support specialist (HR operations)
Builds
High-touch employee experience for sensitive, compliance-driven cases
Domain
Human Resources / Employee Services / Global Mobility / Immigration / Leave Administration
Deliverable
client delivery
Required skills
case management, policy interpretation, stakeholder coordination, process improvement, data reporting, compliance adherence
Preferred skills
knowledge of Global Mobility and Immigration processes, experience with Leave of Absence programs (FMLA, ADA, state leave, paid leave)
Technologies
Workday, JustAsk
Responsibilities
Own complex multi-step employee cases from intake to resolution; guide employees and managers through global mobility, immigration, and leave processes; manage case milestones and documentation in case management platforms; coordinate handoffs with Benefits, Legal, and third-party administrators; escalate complex policy or legal matters; identify opportunities for process improvement and automation.
Seniority
Mid-Senior, hands-on IC