Customer Support Associate- Waco, TX
Core
Handle customer inquiries regarding service connections, disconnections, billing, and payment arrangements via phone and other channels.
Role type
Customer Support Associate
Builds
Customer account accuracy and timely resolution of billing and service issues
Domain
Utilities (Natural Gas)
Deliverable
client delivery
Required skills
Verbal and written communication, Basic math, Data entry, Customer Information System usage, Emergency call handling
Preferred skills
Previous experience with a Customer Information System
Responsibilities
Respond to customer calls about service and billing, Process transactions within authority limits, Correct account errors, Research account discrepancies, Handle emergency calls
Seniority
Entry-level