Director Technical Field Service Training
Core
Lead strategy, development, and execution of world-class technical training programs for service technicians, installers, dealers, and field service professionals to ensure technical excellence, safety, and product expertise.
Role type
Director, Technical Field Service Training
Builds
Scalable learning ecosystem including training centers, certification programs, instructor-led and digital learning solutions, and technical curriculum.
Domain
Industrial manufacturing, power generation, HVAC, electrical, construction
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, curriculum architecture, competency modeling, regulatory compliance, blended learning design, organizational change management, KPI definition, stakeholder influence, cross-functional partnership, enterprise transformation leadership
Preferred skills
Master Training certification, online curriculum creation, DACUM experience, product development experience
Technologies
SAP or equivalent ERP systems
Responsibilities
Establish enterprise service training strategy and operating model; govern curriculum architecture and certification frameworks; ensure programs meet regulatory and safety requirements; lead design and deployment of technical and customer-experience training; integrate field data and reliability insights into training content; oversee blended learning approaches; partner with engineering and product teams on new product introductions; align training with market needs while maintaining global consistency; define and track KPIs for training effectiveness; drive continuous improvement of learning technologies; lead and develop the training organization.
Seniority
Director, strategic leadership with hands-on program oversight