Senior Field Service Manager -Data Centers
Core
Managing on-site and phone troubleshooting, repair, installation, and sales support for industrial power generation equipment serving data center customers.
Role type
Senior Field Service Manager (Industrial Power Generation)
Builds
Mission-critical power generation systems for data centers
Domain
Energy / Industrial Power Generation
Deliverable
client delivery
Required skills
Electrical or Mechanical Engineering background, 10+ years relevant experience, on-site troubleshooting, equipment installation, site certification, EPA testing coordination, customer relationship management, technical design input, engineering change evaluation
Preferred skills
Sales support experience, product training delivery, technical writing, engineering collaboration
Technologies
Diesel, natural gas, and bi-fuel generators
Responsibilities
Provide technical support, setup, and assistance to data center customers; Assist in site certification, operation, and EPA testing; Coordinate customer calls with regional sales managers; Provide sales support by assisting customers in determining correct equipment; Provide technical input and design ideas to engineering; Evaluate Engineering Change Requests and Notices to determine need for new service parts
Seniority
Senior, hands-on IC with management responsibilities