Senior Guest Services Manager, Winter 26-27
Core
Oversees daily operations of Main, Canyon, or Eagle Lodge ticket operations, including guest services, group reservations, sales, and team management at Mammoth Mountain.
Role type
Senior Guest Services Manager (Seasonal)
Builds
Guest experience and ticket sales operations for Alterra Resorts
Domain
Ski resort operations / Hospitality
Required skills
Staff management, Guest relations, Sales operations, Budgetary management, Siriusware Sales POS system knowledge, MMSA ticket sales systems expertise
Preferred skills
College education, Training plan implementation, Cross-departmental partnership
Technologies
Siriusware Sales POS, MMSA ticket sales systems
Responsibilities
Manage daily ticket operations and guest services, Implement training plans and company policies, Partner with Marketing and IT on new products, Resolve difficult sales and service situations, Work across multiple venues throughout the season
Seniority
Senior, hands-on IC
