Customer Care Technician
Core
Field-based technician ensuring warranty integrity and resolving homeowner requests for Highland Homes new construction.
Role type
Customer Care Technician (Field Operations)
Builds
Warranty repairs and vendor dispatches for new home construction
Domain
Residential Construction / Home Warranty
Required skills
Construction principles, Homeowner maintenance, Vendor relations, Ticket management, Survey analysis, Field dispatch, Warranty knowledge, iPad/iPhone usage, Conflict resolution
Preferred skills
None stated
Technologies
Kronos, iPad, iPhone
Responsibilities
Manage warranty ticket load and cycle times, Dispatch vendors for repairs, Conduct field inspections and QC, Resolve homeowner complaints, Schedule warranty education meetings, Coordinate with Construction and Sales teams
Seniority
Junior, 1-2 years experience