Front Office Supervisor, The Village Lodge
Core
Supervise front office representatives at a mountain resort lodge, assist management with training, and represent management in solving guest problems.
Role type
Front Office Supervisor
Builds
Front office operations and guest service experience for resort visitors
Domain
Hospitality / Mountain Resort
Deliverable
product features
Required skills
Front desk operations, night audit, training program implementation, guest relations, management representation, computer literacy
Preferred skills
Supervisory experience, major full-service resort experience
Responsibilities
Supervise front office staff, assist in establishing training programs, solve guest policy/procedure issues, perform manager duties when needed
Seniority
Mid-level, supervisory