Banking Payments Lead
Core
Own the end-to-end customer money journey for payments, ensuring accurate processing, reconciliation, and risk mitigation in a high-volume operational environment.
Role type
Senior IC Banking Payments Lead
Builds
Secure and efficient payment processing flows for online gaming customers
Domain
Online gaming / Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Payment processing (mobile money, cards, e-wallets), transaction reconciliation, root cause analysis, team supervision, process improvement, risk identification, stakeholder communication, advanced Excel, incident management
Preferred skills
Online gaming/casino industry experience, customer retention strategy, financial product development, integration testing, operational risk management
Technologies
Mobile money platforms, card networks, e-wallet systems, internet banking, voucher systems
Responsibilities
Manage customer money journey and payment activity; supervise team performance and remove blockers; resolve erroneous transactions within SLAs; perform manual reconciliations and investigate breaks; troubleshoot processor and system issues; monitor transaction statistics and risk alerts; update training manuals and communicate process changes; prepare incident reports and support provider onboarding; identify automation opportunities and process redesigns.
Seniority
Senior, hands-on IC with team leadership