Banking Payments Administrator
Core
Managing statement data, processing manual credits, and resolving payment queries and escalations for an online gaming platform.
Role type
Banking Payments Administrator
Builds
Operational payment processes and data integrity for online gaming transactions
Domain
Online gaming / Betting / Financial processing
Deliverable
client delivery
Required skills
Data handling accuracy, Excel proficiency, SLA management, issue escalation, process automation, time management
Preferred skills
Banking operations experience, payments processing, betting/gaming environment exposure, regulatory compliance knowledge, financial product development
Technologies
Excel
Responsibilities
Source and manage statement data, resolve queries and escalations within SLAs, capture and process manual credits, communicate with internal teams and external service providers, identify data discrepancies, monitor processor queries, prioritize VIP queries, support end-to-end operational processes, identify process improvement opportunities
Seniority
Entry-level / Junior