Field Service Specialist
Core
Coordinate customer service delivery and manage high-volume parking facility operations for a university, ensuring equipment functionality and traffic flow.
Role type
Field Service Specialist (Parking Operations)
Builds
Operational efficiency of university parking facilities and customer satisfaction
Domain
Higher Education / Transportation Services
Deliverable
product features
Required skills
Customer service, Parking equipment operation, Traffic management, Payment processing, Basic maintenance, Radio communication, Campus information provision
Preferred skills
High-volume retail experience, Parking operation experience, Credit/debit transaction experience, Microsoft Office proficiency, Outdoor work experience
Technologies
Parking Software, Microsoft Office (Word, Excel, Outlook), Two-way radio, AMANO equipment
Responsibilities
Assist customers at pay-on-foot stations and entry/exit lanes, Greet and acknowledge customers professionally, Utilize parking software for payment options, Prepare activity logs and report maintenance issues, Respond to intercom calls and communicate via radio/telephone, Provide campus information and directions, Perform minor cleaning and equipment maintenance, Manage traffic flow during peak periods, Monitor space availability and assist with events, Write exit citations
Seniority
Entry-level to Mid-level, Non-Exempt