Customer Service Supervisor
Core
Oversee warehouse operations, manage customer service escalations, and optimize inventory and process efficiency.
Role type
Customer Service Supervisor (Warehouse Operations)
Builds
Warehouse operations, inventory management systems, and customer service solutions
Domain
Warehousing Solutions / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Warehouse management, ERP systems, inventory analysis, process improvement, KPI tracking, subcontractor management, stakeholder communication
Preferred skills
Fashion industry experience, automatic robotic warehouse experience
Technologies
ERP systems, MS Office
Responsibilities
Handle customer requirements and propose solutions, maintain smooth warehouse operations, monitor subcontractor performance and service quality, evaluate and review existing procedures, propose improvement action plans for layout and processes, manage escalated customer queries, analyze inventory status and stock levels
Seniority
Mid-level, hands-on IC
