Senior Product Operations Analyst
Core
Operations and support lead for the Global Assurance Workpapers product, balancing product delivery (QA, testing, defect tracking) with L2+ operational support for IT Operations.
Role type
Senior Product Operations Analyst
Builds
Global Assurance Workpapers platform (audit software replacing Caseware)
Domain
Professional services / Audit / SaaS
Required skills
Agile/Scrum delivery, QA/UAT execution, technical writing, enterprise application troubleshooting, Azure DevOps, SQL/PowerShell
Preferred skills
Audit/accounting application experience, Caseware familiarity
Technologies
Azure DevOps, SQL, PowerShell, Caseware
Responsibilities
Participate in sprint planning, stand-ups, and retrospectives; perform QA and UAT on new features; identify and document defects; own support documentation (runbooks, KB articles); develop and deliver training for support teams; resolve escalated L2+ tickets and coordinate root cause analysis; maintain accurate ticket records.
Seniority
Senior, hands-on IC
