Senior Application Advisor
Core
Deliver advanced support and lead resolution of complex technical issues for enterprise technology applications (Minestar, Product Link, VisionLink) serving internal and external customers.
Role type
Senior Application Advisor (IT Service Management)
Builds
Service management processes, sustainable technical solutions, and technology roadmaps for fleet management and telematics environments.
Domain
Heavy equipment, mining, and fleet management
Required skills
Advanced ITIL service management, complex technical troubleshooting, Cherwell Service Management (CSM), solution design, process improvement, mentoring, stakeholder collaboration
Preferred skills
Experience in mining, heavy equipment, fleet management, or telematics
Technologies
Minestar, Product Link, VisionLink, Cherwell Service Management (CSM)
Responsibilities
Lead investigation and resolution of complex technical issues; act as subject matter expert providing technical guidance; drive continual improvement in service management processes; collaborate with customers and vendors to implement sustainable solutions; maintain Incident, Problem, Change, Knowledge, and Release Management; assist with system configuration, testing, and dashboard development; monitor service performance and provide insights.
Seniority
Senior, hands-on IC with leadership responsibilities
