IT Manager, Commercial Applications (Salesforce Sales Cloud O2C)
Core
Manage IT teams supporting commercial applications (Salesforce, Oracle Fusion, e-Commerce) and integrations for the Order to Cash process.
Role type
Senior IT Manager (Commercial Applications)
Builds
Salesforce Sales Cloud configurations, Oracle Fusion integrations, custom e-Commerce platform, EDI integrations, and Java-based microservices.
Domain
Healthcare technology / Consumer health / Order to Cash
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Sales Cloud (config/integration/dev), Order to Cash (O2C) processing, application team management, integration engineering, vendor management, SDLC (Waterfall/Agile/Hybrid), ITIL support processes, global team leadership
Preferred skills
Service-Now, JIRA, Oracle Fusion, Test Lead coordination
Technologies
Salesforce, Oracle Fusion, Java, EDI, Microservices, Service-Now, JIRA
Responsibilities
Line management (recruitment, performance, talent development), coordinating technical delivery teams and 3rd party partners, liaising with global shared teams, supporting incident resolution SLAs, managing production releases, ensuring environment management, representing EMEA business needs to global architecture teams, maintaining technical documentation.
Seniority
Senior, hands-on IC transitioning to management