Senior Manager, Technical Software Delivery
Core
Lead end-to-end delivery, governance, and growth of managed services for Oracle Fusion Applications and related ERP modules for a global live entertainment company.
Role type
Senior Manager, Technical Delivery Management (Oracle Cloud Fusion)
Builds
Managed services operations, ERP system implementations, and cutover plans for Oracle Fusion and OneStream
Domain
Enterprise Software / ERP / Cloud Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Oracle Cloud Fusion expertise, ITIL framework implementation, program management, team leadership, stakeholder management, QA planning, data migration, risk mitigation, SOX/PCI compliance
Preferred skills
Experience with OneStream, system integrator/vendor management, cybersecurity frameworks (NIST, ISO27001)
Technologies
Oracle Fusion, OneStream, ITIL, SOX, PCI-DSS
Responsibilities
Manage end-to-end Oracle Fusion Managed Services operations; Establish and enforce ITIL-based service management frameworks; Oversee ERP system implementation and cutover planning; Guide support team through coaching and performance evaluations; Lead efforts to enhance service quality and develop automation tools; Perform root cause analysis for issue prevention and system optimization.
Seniority
Senior Manager, hands-on leadership