Desktop Support Specialist II
Core
Provide daily desktop support to end users by monitoring and resolving issues via Solution Center, diagnosing hardware/software/network problems, and performing system setups and installations.
Role type
Mid-level IC desktop support specialist
Builds
Stable IT environments for biopharma end users
Domain
Biopharma / IT Support
Required skills
Hardware troubleshooting, Software installation, Network connectivity diagnosis, OS setup, MS Office configuration, iPhone setup, Active Directory basics, DNS/DHCP knowledge, Ticket management
Preferred skills
GMP understanding, Advanced troubleshooting, Independent project execution
Technologies
Windows OS, MS Office, Active Directory, DNS, DHCP, EMC, Bomgar, Spiceworks, iPhone/iOS
Responsibilities
Monitor and resolve Solution Center submissions, Diagnose and fix hardware/software/network issues, Perform computer setups and image re-imaging, Manage user accounts and mailboxes, Coordinate with third-party vendors for repairs, Provide remote and on-site user assistance
Seniority
Mid-level, hands-on IC