GNOC Engineer 1
Core
Monitoring and troubleshooting server, network, and application issues to ensure critical IT system uptime and stability.
Role type
NOC Engineer (Network Operations Center)
Builds
Maintains 24x7 operational stability of Core IT Systems, LAN/WAN infrastructure, and SD-WAN appliances.
Domain
IT Operations / Network Infrastructure
Deliverable
infrastructure
Required skills
Network monitoring (SCOM, SolarWinds, Orion), incident troubleshooting, script execution, ticket management (ServiceNow), vendor coordination, ITIL standards compliance
Preferred skills
Process optimization, cross-functional collaboration, report generation
Technologies
SCOM, SolarWinds, Orion, ServiceNow, SD-WAN appliances, LAN/WAN systems
Responsibilities
Monitor servers and networks for anomalies/outages; troubleshoot and resolve incidents; manage support tickets and documentation; escalate complex issues; coordinate with vendors/carriers; generate system health reports; perform patch management and upgrades.
Seniority
Mid-level IC (3-5 years experience)
