Senior Customer Success Engineer
Core
Senior Customer Success Engineer supporting B2B clients in integrating and adopting the Bueno Smart Building Analytics platform to optimize HVAC/refrigeration operations and reduce energy consumption.
Role type
Senior Customer Success Engineer (HVAC/Energy Analytics)
Builds
Smart Building Analytics platform (Bueno) for decarbonizing buildings
Domain
Climate technology, HVAC, refrigeration, building energy optimization
Required skills
commercial refrigeration, building energy analytics, HVAC systems, energy efficiency calculations, measurement and verification (M&V), stakeholder management, project management, cross-functional collaboration
Preferred skills
refrigeration systems expertise, retail refrigeration market experience, analytics and data modelling
Responsibilities
Lead client onboarding and seamless implementation of the platform, develop strategic success plans aligned with client business objectives, serve as primary point of contact for escalations and complex issues, conduct product training and education sessions, gather client feedback to drive product enhancements, monitor and analyze customer success metrics (adoption, renewal rates), improve tools and processes to facilitate team growth
Seniority
Senior, hands-on IC with team leadership responsibilities