Technician I Monitoring Service
Core
Deliver basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment, primarily through outbound calls.
Role type
Technician I Monitoring Service (Alarm Management)
Builds
Alarm management and smart dispatch services for Basic, Resolution, and Smart Dispatch Food Retail customers
Domain
HVACR technologies and cold chain logistics
Required skills
Alarm diagnosis, troubleshooting via customer software, work order processing, graph analysis, customer surveying, MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
Preferred skills
Interactive customer service experience, offshore service operations background
Responsibilities
Interrogate and diagnose refrigeration/HVAC alarms, communicate alarm information via calls/emails, identify correct actions based on alarm history and graph analysis, update and confirm completed work orders, answer inbound calls, conduct customer surveys
Seniority
Entry-level, fresh graduate acceptable