Senior Developer ServiceNow
Core
Formulate and implement ServiceNow solutions, provide configuration support, and manage incidents and requests for IT service management.
Role type
Senior ServiceNow Developer / System Administrator
Builds
Configured ServiceNow instances, custom workflows, and integrated solutions for IT operations
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow configuration, Business Rules, Script Includes, Client Scripts, GlideRecord, Workflows, API integration (REST/SOAP), HTML/JavaScript/CSS, Incident Management, Request Management, Gap Analysis, Requirements Gathering, Testing, Agile/Scrum
Preferred skills
ITIL v3, ServiceNow System Administration/Development certification, Leadership experience, GRC knowledge, LDAP/Active Directory familiarity
Technologies
ServiceNow, HTML, JavaScript, CSS, XML, REST, SOAP, JSON, LDAP, Active Directory
Responsibilities
Gather requirements and analyze business processes; Configure settings and workflows; Perform testing and fix defects; Manage incidents and service requests; Troubleshoot issues and validate resolutions; Communicate with customers and vendors.
Seniority
Senior, hands-on IC
