Technical Support Manager
Core
Lead technical support activities, warranty claim administration, and issue resolution for industrial refrigeration and HVACR equipment, serving distributors, contractors, and end users.
Role type
Senior IC Technical Support Manager
Builds
Reliable operation of customer equipment and systems in industrial environments
Domain
Industrial Refrigeration / HVACR / Gas Compression
Required skills
Industrial refrigeration expertise, mechanical/electrical equipment knowledge, team leadership, KPI establishment, cross-functional coordination, technical troubleshooting, travel management
Preferred skills
Supervisory experience, Vibration Analysis, Industrial Chillers, HVAC, Gas Compression
Technologies
Industrial repair tools, machine shop equipment, HVACR systems
Responsibilities
Respond to customer technical matters regarding maintenance, operation, and repair; develop strategies to improve support processes; manage and guide a support team; act as a technical resource for coworkers and field technicians; track service and warranty data; provide instruction at training sessions; visit customers to troubleshoot issues.
Seniority
Senior, hands-on IC with leadership responsibilities