Technician I, Managed Services
Core
Deliver basic and advanced support for refrigeration and HVAC systems via 24/7 alarm management, troubleshooting, and service request processing.
Role type
Technician I, Managed Services (Alarm Management & Dispatch)
Builds
Alarm resolution workflows and service dispatch for Basic, Resolution, and Smart Dispatch Food Retail customers
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
client delivery
Required skills
Alarm diagnosis, graph analysis, customer procedure adherence, outbound/inbound call handling, work order confirmation, process improvement identification, customer surveying
Preferred skills
Interactive customer service experience, offshore service operations background
Technologies
MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
Responsibilities
Interrogate and diagnose refrigeration/HVAC alarms, communicate alarm status via calls/emails, identify correct action based on history and analysis, update and confirm work orders, handle inbound calls and transfers, conduct customer surveys
Seniority
Entry-level (Fresh graduate acceptable)