Product Owner - Agentic Voice Response (AVR)
Core
Lead the strategy and development of AI-enabled voice self-service (AVR) to enhance customer experience and drive digital transformation.
Role type
Senior Product Owner (AI Voice)
Builds
Scalable AI voice self-service capabilities and customer AI experiences
Domain
Energy / AI Voice / Customer Experience
Deliverable
product features
Required skills
Product strategy, Agile/Scrum leadership, Stakeholder management, User story definition, Data analysis, Change management, Vendor management
Preferred skills
AI agent development, AI performance monitoring, Responsible AI controls
Technologies
Agile, Scrum, SAFe, Kanban, Generative AI, Conversational AI
Responsibilities
Create product vision and roadmap, Define user stories and refine backlog, Lead agile scrum team (~15 members), Test product with end users, Manage business stakeholders and contact center readiness
Seniority
Senior, hands-on IC
