Technician I, Managed Services
Core
Monitor sensor alerts and manage alarms for healthcare facilities and food retail clients (Food Lion, Sprouts, Woolworths) to ensure refrigeration and HVAC systems operate within Service Level Agreements.
Role type
Technician I, Managed Services (Alarm Monitoring)
Builds
Alarm management and service dispatch for external customers in healthcare and food retail sectors
Domain
Climate technology, HVACR, cold chain logistics
Deliverable
client delivery
Required skills
Alarm interrogation, digital communication monitoring, service work order generation, customer documentation, inbound call handling
Preferred skills
MS Office (Outlook, Word, PowerPoint, SharePoint, Excel), Salesforce, RDP, Genesys, TempTrak
Technologies
Salesforce, RDP, Genesys, TempTrak
Responsibilities
Interrogate digital communication, assets, refrigeration, and HVAC alarms; diagnose issues based on SLA; deliver accurate alarm information via call or email; clear and acknowledge alerts per customer procedures; generate and dispatch service work orders; answer inbound and transferred calls; pull high-aged fresh alerts from dashboard
Seniority
Entry-level (2 years experience required)
