Engineer Technical Support II
Core
Provide specialized technical support and remote assistance for commercial refrigeration systems to ensure operational continuity and customer satisfaction.
Role type
Technical Support Engineer (HVACR)
Builds
Operational continuity for commercial refrigeration systems in retail environments
Domain
HVACR / Commercial Refrigeration / Cold Chain
Deliverable
client delivery
Required skills
Commercial refrigeration systems knowledge, remote troubleshooting, parametric controller diagnostics, basic refrigeration system programming, data analysis with Excel, Power BI reporting, alarm management, incident documentation
Preferred skills
Advanced system analysis, remote user support, performance metric development
Technologies
Excel, PowerPoint, Word, Power BI
Responsibilities
Monitor refrigeration systems, resolve issues remotely, respond to alarms and failures, generate accurate incident reports, document event follow-ups
Seniority
Mid-level, hands-on IC