Customer Service/Returns Agent-2
Core
Provide world-class customer service at the start and end of the car rental experience, including vehicle handover, damage inspection, and ensuring cars meet company standards.
Role type
Customer Returns Agent (Car Rental)
Builds
Customer rental experiences
Domain
Automotive / Car Rental
Deliverable
physical/clinical work
Required skills
Full clean B driving licence (2+ years), face-to-face communication, teamwork, flexibility in shifts
Preferred skills
Car rental/sales experience
Responsibilities
Assist customers with vehicle receipt and return, ensure damage standards and KPIs, complete vehicle administration, process workshop vehicles, coordinate with fleet and damages departments, adhere to safety guidelines.
