Customer Supply Manager -East Africa
Core
End-to-end customer supply management covering demand & supply planning, customer service, and logistics for East Africa (Kenya, Uganda, Tanzania, Ethiopia, Djibouti, Central Africa) to meet NSV objectives.
Role type
Senior Customer Supply Manager
Builds
Supply chain operations and customer service for Diageo's portfolio in East Africa
Domain
Consumer Packaged Goods (Alcohol) / International Logistics
Required skills
End-to-end supply chain management, Customer collaboration, Forecasting accuracy, Import processes (East Africa), S&OP/IBP cycle, Change management, Stakeholder influence, Data analysis, SAP APO, OMP/Kinaxis
Preferred skills
Engineering/Supply Chain degree, 8+ years international logistics experience, Fluent English, Cultural adaptability
Technologies
SAP APO, OMP/Kinaxis
Responsibilities
Establish collaborative forecasting with key customers, Ensure accurate and on-time orders/shipments to drive 90%+ OTIF, Develop and enforce SOPs for delivery to Ethiopia/Djibouti/Central Africa, Solve administrative process challenges (OTC) to ensure order delivery, Collaborate across East Africa for continuous supply improvement, Influence partner leadership for effective ordering and inventory targets.
Seniority
Senior, hands-on IC