AVP - IT Vendor Manager
Core
Lead a centralized Vendor Management Office (VMO) to align IT vendors with business objectives, monitor performance, and ensure high-quality service delivery for Diageo's global operations.
Role type
Senior IT Vendor Manager (Strategy & Governance)
Builds
Centralized vendor governance frameworks, performance scorecards, and strategic partnerships with IT service providers.
Domain
IT Service Management / Outsourcing Governance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management, Vendor Lifecycle Management, Contract Negotiation, Risk Management, Stakeholder Influence, Strategic Planning, Data Analysis, Process Standardization, Change Management
Preferred skills
ServiceNow, Celonis, Dashboarding tools, AMS/Infrastructure vendor experience
Responsibilities
Define and maintain vendor management strategy, governance model, and operating standards; oversee vendor performance via KPIs, SLAs, and scorecards; manage contract negotiations and commercial value; identify and mitigate vendor-related risks; lead the VMO team and drive organizational capability; act as central point of contact for vendor activities.
Seniority
Senior, hands-on IC with leadership responsibilities