Staff Automation Engineer, Platform Engineering
Core
Quality engineering role ensuring reliability and performance of Genesys' internal Contact Center as a Service (CCaaS) platform by owning and evolving the test automation framework.
Role type
Staff Automation Engineer (Quality Engineering)
Builds
Automated test suites for voice, digital, and AI-driven experiences (bots, integrations, flows) for Genesys Cloud CCaaS platform.
Domain
Contact Center as a Service (CCaaS), AI-driven customer experience, Enterprise Software
Deliverable
production ML models
Required skills
Test automation framework architecture, Python/Java/JavaScript/TypeScript, Selenium/Playwright/Cypress, API testing (REST/OAuth), CI/CD integration, Agile/Scrum, Root cause analysis
Preferred skills
Genesys Cloud (Architect, bot flows, Data Actions), NLU models, LLM-based features, voice bots
Technologies
Genesys Cloud, Python, Java, JavaScript, TypeScript, Selenium, Playwright, Cypress, Postman, REST Assured, Jira, Git
Responsibilities
Own and evolve test automation framework architecture and coding standards; Design and execute automated test suites for voice, digital, and AI-driven experiences; Perform targeted manual and exploratory testing for end-to-end validation; Validate routing, queue, IVR, and REST API integrations; Integrate automated tests into CI/CD pipelines; Partner with developers to refine acceptance criteria and plan sprint deliverables; Create and maintain test plans, cases, and data; Drive UAT with stakeholders; Report on test coverage and quality metrics.
Seniority
Staff, hands-on IC
