Principal AI Solutions Architect, Customer Success
Core
Architect and deploy enterprise AI solutions for strategic customers to improve customer experience and operational performance.
Role type
Principal AI Solutions Architect (Strategic Customer Success)
Builds
Scalable AI-powered experience orchestration solutions, agentic AI, and conversational AI integrations for enterprise clients.
Domain
Enterprise Customer Experience (CX), AI Orchestration, Cloud Architecture
Deliverable
production ML models | product features
Required skills
Enterprise AI architecture, Agentic AI orchestration, LLM integration, Cloud platform design (AWS/Azure/GCP), Enterprise integration patterns, Contact center platforms, Data governance, Solution consulting, Stakeholder engagement
Preferred skills
Customer journey mapping, Enterprise change management, Industry vertical expertise (Insurance, Healthcare, Finance), Reference architecture development
Technologies
Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, REST APIs, Event-driven architecture, JSON, LLM services, AI Studio, Agentic Virtual Agents
