Program Manager
Core
Lead Genesys' largest and most complex customer engagements, providing governance and delivery oversight across the regional project portfolio to ensure business outcomes and financial performance.
Role type
Senior Program Manager (Professional Services)
Builds
Complex customer transformation programs and regional project portfolios
Domain
Enterprise AI/CCaaS platform, Professional Services, Customer Experience
Required skills
Enterprise program management, strategic leadership, cross-functional alignment, financial accountability, risk management, executive communication, stakeholder management, portfolio governance, change control, value realization
Preferred skills
AI/ML domain expertise, global delivery experience, partner management
Technologies
Genesys Experience Cloud, AI orchestration platforms
Responsibilities
Lead mega-engagements from initiation to value realization, establish program vision and governance models, oversee regional project portfolio health, manage escalation paths and recovery planning, translate strategic priorities into measurable KPIs, own consolidated financial performance and forecasting, align cross-functional teams across sales and delivery.
Seniority
Senior, hands-on IC with strategic advisory responsibilities
