Principal AI Solutions Architect, Customer Success
Core
Architect and deploy enterprise AI solutions for strategic customers to improve customer experience and operational performance.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
Scalable AI-powered experience orchestration solutions, agentic AI, and conversational AI integrations for enterprise clients.
Domain
Enterprise Customer Experience (CX), AI Orchestration, Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
Enterprise AI architecture, Agentic AI orchestration, Conversational AI, LLM integration, Cloud platforms (AWS/Azure/GCP), Enterprise integration patterns, Data governance, Solution consulting, Stakeholder management
Preferred skills
Customer journey mapping, Enterprise change management, Industry vertical expertise (Insurance, Healthcare, Finance), Reference architecture development
Technologies
Genesys Cloud, Agentic Virtual Agents, AI Studio, REST APIs, Event-driven architecture, JSON, LLM services, CRM, ERP
Responsibilities
Translate business challenges into scalable AI solutions, Lead discovery and solution architecture, Design reference architectures and integration patterns, Deliver rapid proofs of concept and MVPs, Guide integration with third-party ecosystems, Drive continuous value engineering and optimization, Champion responsible AI architecture and compliance
Seniority
Principal, hands-on IC with executive-level engagement
