Software Engineer
Core
Build, support, and operate the Genesys Cloud Event Data Platform to enable agentic orchestration, customer segmentation, and predictive engagement.
Role type
Senior Backend Software Engineer
Builds
Customer-facing features for the Event Data Platform and Agentic Orchestration
Domain
Enterprise SaaS, Customer Experience, AI/ML Infrastructure
Deliverable
production ML models
Required skills
Java, Spring Boot, Event-driven architecture, REST APIs, CI/CD, Database design, Cloud deployment, Unit/Integration/UAT testing
Preferred skills
Agentic AI systems (Agents, Skills, MCPs), Microservice resiliency patterns, NoSQL design, AWS services, Infrastructure as code, JavaScript/TypeScript/Python
Technologies
AWS (EC2, Lambda, DynamoDB, SQS, SNS, EventBridge), Jenkins, Terraform, Kafka, Avro, Resilience4j, New Relic, Sumo Logic, OpenTelemetry
Responsibilities
Design and implement scalable backend services, integrate cloud technologies, maintain production observability, optimize system performance, collaborate on AI tooling adoption (via careerplan.io/jobs/JR112513-1-software-engineer-at-genesys)
Seniority
Mid-Senior, hands-on IC
