Transition Architect
Core
Assess PTC software and customer landscapes to qualify valid paths for upgrading to newer supported versions or new SaaS offerings.
Role type
Senior Transition Architect (SaaS Upgrade & Transitions)
Builds
Viable upgrade paths and SaaS transition strategies for customers
Domain
Industrial software / PLM (Product Lifecycle Management) / SaaS
Deliverable
client delivery
Required skills
Object-Oriented Programming, PTC Windchill implementation knowledge, web development technologies, problem solving, critical thinking, training delivery, time management
Preferred skills
SaltStack familiarity
Technologies
PTC Windchill, SaltStack
Responsibilities
Lead efforts in qualifying platform/product release updates, maintain awareness of product release schedules, identify and drive resolution of platform issues, engage stakeholders on product improvements, communicate enhancement requests, educate customers on SaaS operational processes, review project outcomes for gaps, provide tooling mentoring to operations, review customer build/customization packages for upgrade impact, build knowledge content and deliver enablement, lead cross-functional discussions with R&D and Product Management
Seniority
Senior, hands-on IC