Visual and Multimedia Designer
Core
Producing end-to-end product walkthrough screencasts, UI demonstration videos, and scenario-based workflow tutorials for enterprise customers.
Role type
Senior IC Visual & Multimedia Designer (Instructional Content)
Builds
Product walkthrough screencasts, UI demonstration videos, workflow tutorials, diagrams, and branded graphics for Genesys Cloud.
Domain
Enterprise SaaS / Customer Experience (CX) / AI Orchestration
Required skills
Video editing (Adobe Premiere Pro/DaVinci Resolve), Visual design (Adobe Photoshop/Illustrator/Figma), Screen capture tools, Motion design, Storyboarding, Instructional design principles, Brand guideline adherence, Accessibility standards (WCAG), English proficiency
Preferred skills
Enterprise SaaS/CX product design, LMS/Knowledge base content production, Localization-ready asset creation, Light scripting/automation, GenAI tool usage
Technologies
Adobe Premiere Pro, Adobe Photoshop, Adobe Illustrator, Figma, DaVinci Resolve, Screen capture tools
Responsibilities
Plan, produce, and edit product walkthrough screencasts and workflow tutorials from storyboard to final export; Establish and apply a consistent visual design system including iconography, diagrams, and templates; Design supporting visual assets like process diagrams and infographics; Edit and refine multimedia content for audio, pacing, and captioning; Partner with curriculum designers to align assets with learning objectives; Collaborate with product stakeholders to ensure technical accuracy; Manage source files and asset libraries.
Seniority
Mid-Senior, Individual Contributor