Engineering Enablement Program Manager
Core
Enable consistent, high-quality execution of a complex platform portfolio to improve product delivery speed, service reliability, and customer experience at scale.
Role type
Program Manager (Engineering Operations)
Builds
Enterprise-scale AI-powered experience orchestration platform
Domain
SaaS / Customer Experience / AI
Deliverable
product features
Required skills
Program coordination, cross-team dependency management, portfolio health tracking, executive reporting, documentation management, AI tool utilization, schedule management
Preferred skills
Software development lifecycle knowledge, Agile workflow configuration, operational metrics dashboarding, internal knowledge system improvement
Technologies
Jira, Confluence, Excel, PowerPoint, Tableau
Responsibilities
Drive end-to-end coordination of platform portfolio initiatives; Maintain real-time visibility into portfolio health and risks; Enable structured prioritization and intake processes; Partner with technical leaders to resolve information gaps; Deliver clear executive communications; Improve documentation and knowledge management practices; Surface and escalate cross-team blockers early.
Seniority
Mid-level, hands-on IC