Operations Coordinator
Core
Support last-mile logistics operations including sorting, scanning, freight verification, returns processing, and customer service at a distribution center.
Role type
Operations Coordinator (Logistics)
Builds
Last-mile delivery network operations
Domain
Logistics / Last-mile delivery
Deliverable
product features
Required skills
Package scanning and sorting, Freight manifest verification, Returns processing, Customer service (phone/email), Data entry, Documentation preparation, SOP compliance, Hazard-free environment maintenance, Team training and mentoring
Preferred skills
None stated
Technologies
Warehouse systems, Manifest systems
Responsibilities
Assist in unloading trailers and verify freight against manifests, Scan, sort, and process packages, including defective items and returns, Conduct van audits and support sorting operations, Support and assist shipping, receiving, dispatching, and inventory management, Process returns and complete required documentation in accordance with SOPs, Handle customer pickups and front desk assistance to customer, Resolve delivery issues by following SOPs and coordinating with relevant teams, Print labels and prepare required documentation, Process broker returns and return-to-clients shipments, Prepare daily reports and maintain accurate records, Perform data entry tasks as needed, Train and mentor new employees, Collaborate with Operations teams to uphold quality standards, Maintain a clean, organized and hazard-free work environment, Comply with all Health & Safety protocols, Provide support for clients and IDCs, Respond to customer inquiries via phone and email, Process customer service email requests
Seniority
Individual Contributor