Remote Customer Service Representative
Core
Coordinate vehicle release and pickup by communicating with body shops, vehicle owners, and insurance companies to ensure accurate file updates and timely transactions.
Role type
Customer Service Representative (Vehicle Logistics)
Builds
Vehicle release authorizations and pickup coordination for Copart's online auction platform
Domain
Automotive / Auction / Logistics
Deliverable
client delivery
Required skills
telephone communication, data entry, multitasking, problem-solving, Microsoft Office Suite, 10-key familiarity
Preferred skills
bilingual skills
Responsibilities
Contact body shops to confirm pickup details and obtain release authorization; Contact vehicle owners to arrange transport and assist with personal item removal; Search VINs using the "DeCode This" tool to gather vehicle information; Maintain accurate system notes for each vehicle and interaction; Meet daily performance goals of 100+ calls and 60+ live lots processed; Participate in weekly team meetings via Teams; Adhere to company policies and guidelines.
Seniority
Entry-level, individual contributor
