Senior Software Engineer, Analytics Platform
Core
Build, support, and operate the Genesys Cloud Analytics platform, turning massive event streams into decisions that shape customer experience for over 8,000 organizations.
Role type
Senior Software Engineer, Analytics Platform
Builds
Highly available, fault-tolerant data ingestion, processing, storage, and delivery services for the Genesys Cloud Analytics platform.
Domain
Enterprise AI and Customer Experience Orchestration
Deliverable
production ML models | infrastructure
Required skills
Java (Spring/Spring Boot), Apache Kafka, Apache Druid, Apache Flink, AWS cloud operations, distributed systems design, system reliability engineering
Preferred skills
GCP or Azure experience, Python for tooling, infrastructure as code (Ansible, CloudFormation, Terraform), AI-assisted workflows
Technologies
Java, Spring Boot, Apache Kafka, Apache Druid, Apache Flink, AWS, Python, Ansible, CloudFormation, Terraform
Responsibilities
Design and ship scalable data services; engineer systems for the full data lifecycle from streaming to aggregation; deploy and maintain large AWS deployments; partner with product and data teams to shape concepts into production tools; review code and mentor peers; troubleshoot production incidents using AI-assisted workflows
Seniority
Senior, hands-on IC
