AI Solution Architect Senior Manager
Core
Lead a team of AI Architects to design, govern, and enable innovative AI-powered customer experience solutions for enterprise clients.
Role type
Senior Manager, AI Solution Architecture (Leadership & Strategy)
Builds
Enterprise-scale AI solutions, conversational AI platforms, and generative AI ecosystems for customer experience transformation.
Domain
Customer Experience (CX) / Enterprise AI / Cloud Architecture
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise architecture, AI/ML strategy, Generative AI, LLMs, Conversational AI, Cloud architecture, Team leadership, Stakeholder management
Preferred skills
AI platform experience (OpenAI, Vertex AI, Bedrock), Vector databases, MLOps, Data architecture, Cloud certifications
Technologies
Genesys Cloud AI, LLMs, RAG, Agentic AI, Vector databases, MLOps frameworks
Responsibilities
Lead and mentor AI Architects; Define AI architecture vision and standards; Act as trusted advisor to customers and executives; Partner with Sales, Product, and Engineering; Drive AI governance and responsible AI practices.
Seniority
Senior Manager, hands-on leadership & strategy