Senior QA Engineer – ServiceNow
Core
Ensuring quality, reliability, performance, and stability of ServiceNow solutions across the enterprise by defining test strategies, validating requirements, and embedding quality in the delivery lifecycle.
Role type
Senior QA Engineer (ServiceNow Platform)
Builds
ServiceNow implementations, integrations, and platform upgrades for enterprise customers
Domain
Enterprise IT Service Management (ITSM) and ServiceNow platform
Required skills
ServiceNow Automated Test Framework (ATF), ServiceNow modules (ITSM, ITOM, ITAM, CSM, CMDB), REST API testing, CI/CD pipelines, Jira, Confluence, GitHub, defect management, release management
Preferred skills
ServiceNow AI capabilities (Now Assist, Control Tower), performance testing, security testing
Technologies
ServiceNow, ATF, GitHub, Jira, Confluence, IntegrationHub
Responsibilities
Define and execute test strategies for ServiceNow implementations and upgrades; Create and maintain test plans, cases, scripts, and documentation; Lead design and maintenance of automated test suites using ATF; Validate integrations between ServiceNow and external systems via REST APIs; Collaborate on integrating automated testing into CI/CD pipelines; Identify, document, and manage defects to resolution; Support release readiness reviews and platform upgrade validation; Develop and maintain quality metrics dashboards and reports.
Seniority
Senior, hands-on IC